Common questions and answers

q: business hours?
Answer: business hours are 09:00-22:00. Providing 24-hour shuttle pick up service and 24-hour emergency assistance services.

q: rent a car which costs are mainly related to?
A: car rental before the "advance deposit"; when you pick up the car "car rental security deposit"; return when "rent" and "notice of deposit". My company car rent includes insurance premiums, no other fees involved.

q: the earliest and latest points transfer?
Answer: as long as you are between 09:00 and 22:00 during the appointment, 24 hours free of charge for you to take cars, return procedures.

q: what are the deposit?
A: deposit "car rental security deposit" and "notice of deposit". Car rental deposit according to the different models, and can be either cash or credit card pre-authorisation. Another is the illegal deposit 2000, cash or credit card without authorization. Clean during the di30-45ge days after determining the car rental return to you the account.

q: I want to do in advance?
A: 1, open (09:00-22:00) within the 4-hour appointment in advance, we will free onsite service and based on the actual lease time to settle with you. If you do not make an appointment resulting in timely procedures brought about by the loss will be borne by you. 2, open (09:00-22:00), at least 4 hours in advance, we will charge a fee of 100 Yuan/train service, and based on the actual lease time to settle with you. If you do not make an appointment resulting in timely procedures brought about by the loss will be borne by you.

q: I during the period of the contract to renew what?
Answer: without prejudice to the next renewal only in the premises of the customer cars. Renewal requires more than 6 hours in advance call the customer service phone, after confirmed by customer service staff can renew until you renew. If you do not require renewal as described above, time out twice daily weekday rent, holiday 3 times times the rent will be charged.

q: fuel costs how much? Extra, how much is a km?
A: oil is in the tank when we rent your car number, you return the car, fuel costs is to take care of in the middle. Extra according to the different models, is 1-10/km.

q: If you return the car within when oil less oil for my car what to do?
Answer: If your car is less than car oil, you need to pay local fuel standards fuel costs. Please come on time in accordance with the standard fuel consumption fuel and cars than car oil company would not offset the extra oil.

q: in use how to deal with traffic accidents?
Answer: first of all, please call the company's telephone, under the direction of Dial 110, police issue a trouble ticket, and in accordance with the relevant articles on the rental contract. Such as in community property, please issue a trouble ticket, and look for the property and the local police station, sealed by the deductible for any one accident 2000 absolute, damage of vehicles less than 2000 Yuan ask the customer to repair itself, without paying suspended losses.

q: is there any on-site service?
Answer: Yes, as long as it is in the success of our business hours, make an appointment, Chengdu (airport, new exhibition centre) is a free home pick-up service in three-ring. Three-ring out on sent charge 5 Yuan per kilometer fare (from mileage calculation: from the third ring road, distance to destination).